Helpdesk

Helpdesk is your all-in-one platform for employee support and query resolution. Streamline communication, address concerns promptly, and ensure seamless assistance for a smoother workplace experience.

EasyHR’s Helpdesk module streamlines employee support by providing a centralized platform for submitting, tracking, and resolving queries and issues. Employees can raise tickets for HR, IT, and administrative support, while managers can categorize, assign, and prioritize tickets to ensure timely responses. With real-time tracking, notifications, and reporting, EasyHR’s Helpdesk enhances efficiency, reduces resolution times, and improves overall employee experience.

Efficient Monitoring and Tracking

Helpdesk manages the tickets raised by your employees and assigns the ticket to the right person in the team to work on it. nothing falls off the cracks. all tickets are monitored with SLA's and alerts and esclations are raised when items are overdue.

Track Issues and Interactions

Helpdesk tracks all the issues raised by the employee from web and mobile app. these are assigned to the right person or group based on the category and sub category of the issue selected. you can track how many issues are raised for each category type.

Better and Faster Problem Resolution

Helpdesk improves your resolution time of tickets and tracks resolution. Regular reminders and auto escalations to ensure timely resolution of tickets. Prioritize tickets to decide how to allocate time and resources.

Get Started !

Schedule a demo with EasyHR to experience ease of use and how an enterprise payroll software could be simplified.